TERMS OF USE
The following "Terms of Use" constitutes an agreement between Company and you, the visitor, governing your access and use of all content and functionalities available at the Company website accessed through the URL tentownsend.com and related domain names (collectively, the "Site"). As used herein, "Company" means Ten Townsend, LLC, a Washington limited liability company, having an address at 506 2nd Avenue, 20th Floor, Seattle, Washington 98104, its officers, directors, members, shareholders, employees, agents, affiliates, and subsidiaries. Company is also sometimes referred to as "Ten Townsend", "us", "our" or "we" on the Site.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITE. IF YOU DO NOT AGREE TO THESE TERMS OF USE, PLEASE DO NOT USE THE SITE FOR ANY PURPOSE.
By accessing, viewing, or using the content, material, products or services available on or through the Site, you certify that you have read, understand and agree to be legally bound by these Terms of Use, as well as the Terms of Sale and Privacy Policy, each of which is incorporated by reference as if fully set forth herein. You further certify that you are 13 years of age or older and that you have all the necessary rights, power and authority to enter into this agreement and perform the obligations set forth under this agreement. If you are under the age of majority in your state of residence (a minor), your parent or legal guardian must agree to these Terms of Use on your behalf, and you may only access and use the Site with permission from your parent or legal guardian. Your profile and account may be terminated and deleted without warning if we believe that you are under 13 years of age, if we believe that you are under 18 years of age and you represent yourself as 18 or older, or if we believe you are over 18 and represent yourself as under 18. You understand and agree that your use of the Site or any content, material, products or services made available on or through the Site (collectively, the "Services") signifies that you fully accept and agree to these Terms of Use.
REGISTRATION
In order to access certain content, material, products or services on the Site, you may be asked to register and create an account. As part of the registration process, you may be asked to click to agree to these Terms of Use, and may then be asked to select or submit a username and password. You may also be required to provide us with certain information about yourself including some types of personally identifiable information, including your legal name, phone number, address, email address, gender, and age.
Upon completion of your registration on the Site, you will receive by email a confirmation that your online registration was successful and summary of your personal information. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Ten Townsend will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.
When placing an order through the Site, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Ten Townsend or its third party providers at this time for security and anti-fraud purposes. You represent and warrant that the personal information you provide to us via the Site is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.
Should any of the information you provide on the Site change, please login to your account and update such information directly on the Site.
Any personal information that you provide to us via the Site is subject to our Privacy Policy.
TRANSACTIONS
Your purchase, acceptance, and/or payment of and for products and services is subject to Company’s Terms of Sale. Company does not agree to and is not bound by any other terms or conditions, unless those terms and conditions have been expressly agreed to in writing by a duly authorized representative or officer of Company. We reserve the right to refuse or cancel any order you place on the Site, including for pricing errors. We reserve the right to limit quantities on orders placed by the same account, on orders placed by the same method of payment, and on orders that use the same billing or shipping address. We reserve the right to prohibit purchases of any products to resellers, dealers, and distributors.
If you wish to purchase any product or service made available through the Site, you may be asked to supply certain information relevant to your transaction including, without limitation, information about your method of payment (such as your payment card number and expiration date), your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU HAVE THE LEGAL RIGHT TO USE ANY PAYMENT CARDS OR OTHER PAYMENT METHODS UTILIZED IN CONNECTION WITH ANY TRANSACTION. By submitting such information, you grant to us the right to provide such information to third parties for purposes of facilitating the transactions initiated by you or on your behalf.
You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the prices in effect when such charges are incurred including, without limitation, all shipping and handling charges, and you authorize us to charge all sums for the orders that you make to the payment method specified at the time. In addition, you remain responsible for any taxes that may be applicable to your transactions. You authorize us to charge all applicable amounts for the orders that you make to the payment method specified at the time of purchase.
GENERAL RESTRICTIONS ON USE
You agree to use the Site and the Services only for purposes that are permitted by: (a) these Terms of Use; and (b) all applicable laws, regulations and generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from the United States or other relevant countries).
You are only permitted to use of the Site and Services for your non- commercial, non-exclusive, non-assignable, non-transferable and limited personal use, and for no other purposes. You agree that you are solely responsible for (and that Company has no responsibility to you or to any third party for) any breach of your obligations under the Terms of Use and for the consequences (including any loss or damage which Company may suffer) of any such breach.
Company hereby grants you permission to access and use the Site and the Services, subject to the following express conditions, and you agree that your failure to adhere to any of these conditions shall constitute a breach of the Terms of Use on your part:
You agree not to (and not to attempt to):
a) Access any of the Services by any means other than through the interface that is provided by Company;
b) Gain unauthorized access to Company's computer system or engage in any activity that interferes with the performance of, or impairs the functionality of the Site or the Services;
c) Access any of the Site or the Services through any automated means or with any automated features or devices (including use of scripts or web crawlers);
d) Access or collect any personally identifiable information, including any names, email addresses or other such information for any purpose, including, without limitation, commercial purposes;
e) Engage in any activity that interferes with, modifies, alters or disrupts the Site or the Services (or the servers and networks which are connected to the Services);
f) Reproduce, duplicate, copy, sell, trade or resell any aspect of the Site or the Services for any purpose;
g) Remove, obscure, or alter any proprietary rights notices (including copyright and trademark notices) which may be affixed to or contained within the Site or the Services;
h) Reproduce, duplicate, copy, sell, trade or resell any products or services bearing any trademark, service mark, trade name, logo or service mark owned by Company in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos;
i) Advocate, encourage or assist any third party in doing any of the foregoing.
CONTENT
As between you and Company, Company owns or licenses all information and materials, including data files, written text, computer software, music, audio files, images, illustrations, designs, the "look and feel" of the Site, icons, photographs, video clips, and any software concepts and documentation and other material on, in or made available through the Site ("Site Content"), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Content. All Site Content is protected pursuant to copyright, trademark, patent and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Content. As between any user and Company, all names, trademarks and service marks (including TEN TOWNSEND®), certification marks, symbols, slogans or logos appearing on the Site are proprietary to Company or its affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Content, other than the right to use the Site Content in accordance with these Terms of Use.
Certain features of the Site may allow you to contribute other materials and information for access, use, viewing and commentary by other users to the Site (collectively, "Comments"). By posting Comments, you represent that you have the full legal right to provide the Comments and that use of the Comments by the Site and all other persons and entities will not: (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party. Upon your submission of Comments or other material or information to Company, you grant Company a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense, the Comments, all without any compensation to you whatsoever. For avoidance of doubt, Company shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to user any compensation for any Comments; or (3) to respond to any user Comments.
The Company does not and cannot review or screen all Comments and is not in any manner responsible for the content of Comments. You acknowledge that by providing you with the ability to view and distribute Comments on the Site, the Company is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Site. The Company reserves the right, but undertakes no duty, to at any time and without prior notice review, screen, remove, edit, move, delete, or block any Comments, in its sole discretion, without notice. If at any time the Company chooses, in its sole discretion, to monitor the Site, it nonetheless assumes no responsibility for Comments, no obligation to modify or remove any inappropriate Comments, and no responsibility for the conduct of the user submitting any such Comments.
ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).
We cannot and do not review all communications, products, or services made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any Comments, Site Content, or the Site, including information submitted in connection with the Site Content or other features at any time, with or without notice in its sole discretion. You agree that you must evaluate and bear all risks associated with the use of Site Content or Comments and that you may not rely on such Site Content or Comments.
DISCLAIMERS AND WARRANTIES
The Site and Services are provided "as is" and Company makes no warranty or representation of any kind to you with respect to them. You understand and acknowledge that you use the Site and the Services at your own risk.
Company makes no warranties, whether express or implied, in relation to: (a) the accuracy, reliability or completeness of any information placed on the Site or in advertisements; or (b) any transactions that may be conducted on or through the Site including, but not limited to, the implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, reasonable care and skill, or non-infringement; the security, accuracy, reliability, timeliness and performance of the Site.
Company expressly disclaims, to the fullest extent permitted by law, any express or implied warranties: (i) that the Site, Services, Site Content, goods, advice, information or links provided on the Site will meet your requirements; (ii) that the Services will be uninterrupted, timely, secure or free from error; (iii) that defects in the operation or functionality of any software provided to you as part of the Services will be corrected; (iv) regarding the Site Content, goods, services, advice, information or links provided by any third parties or users; (v) that the Site, Site Content, goods, services, advice, or information displayed on the Site will meet your requirements; and (vi) that the Site will be error-free or that any errors will be corrected. No advice or information, whether oral or written, obtained by you from the Site shall create any warranty not expressly stated in these Terms of Use.
You understand that the technical processing and transmission of any Site Content and Comments may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent to or from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to us via the Site or the Internet, including, for example, personal information such as your name or address. Company assumes no responsibility for: (x) any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, any communication; and (y) any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any email or players due to technical problems or traffic congestion on the Internet or on any of the Site, including any injury or damage to you or to any person's computer related to or resulting from use of the Services or the Site.
No conditions, warranties or other terms (including any implied terms as to satisfactory quality, fitness for purpose or conformance with description) apply to the Site, Site Content and/or Services except to the extent that they are expressly set out in these Terms of Use.
LIMITATION OF LIABILITY
IN NO EVENT WILL WE BE LIABLE FOR DAMAGES OTHER THAN ACTUAL AND DIRECT DAMAGES PROVEN IN A COURT OF LAW. IN NO EVENT SHALL COMPANY'S LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT OR SERVICE THAT IS THE SUBJECT OF THE CLAIM. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE TOTAL LIABILITY OF COMPANY AND ITS LICENSORS SHALL NOT EXCEED TEN DOLLARS ($10.00).
Without limiting the foregoing, you understand and acknowledge that Company shall not be liable to you for:
a) Any indirect, incidental, consequential, punitive or exemplary losses which may be incurred by you arising out of your use of, or inability to use, the Site or the Services, including any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, or any loss of data suffered by you;
b) Any loss or damage which may be incurred by you as a result of: (i) any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Site or the Services; (ii) any changes that Company may make to the Site or Services, or for any permanent or temporary cessation in the provision of the Services (or any features within the Services); (iii) the deletion of, corruption of, unauthorized access to, or failure to store, any content and other communications data maintained or transmitted by or through your use of the Site or the Services; (iv) the use of any products or services obtained on or through the Site; or (v) any other matter relating to the Site, the Services, the Site Content, or the Comments.
The limitations on Company's liability to you in this Paragraph 7 shall apply whether or not Company has been advised of or should have been aware of the possibility of any such losses arising.
IF YOU ARE DISSATISFIED WITH THE SITE, THE SERVICES, OR THE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE AND SERVICES.
INDEMNITY
You agree to defend, indemnify and hold harmless Company, its officers, directors, members, employees, agents, affiliates, licensors and suppliers, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from: (i) your use of and access to the Site and Services; (ii) your violation of any term of the Terms of Use, including the Terms of Sale and Privacy Policy; or (iii) your violation of any third party rights, including without limitation any copyright, intellectual property, or privacy rights; or (vi) the use by any other persons accessing this Site using your Internet account or account login. This defense and indemnification obligation will survive these Terms of Use and your use of the Site and Services. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder, and you shall cooperate in all reasonable respects in such defense. You may not settle any claim without the prior written consent of Company.
LINKS TO OTHER SITES
The Site may contain links or references to other websites outside of our control. Links to other websites may use our Site logo or style as a result of a co-branding agreement. These websites may send cookies to you and may collect personally identifiable information about you and make use of that data in ways that this Site would not. Please be aware that Company has no control over these websites and that these Terms of Use do not apply to any third party sites. By providing these links, Company is not endorsing, adopting or agreeing with any of the content on the linked websites or the products or services of that third party, including but not limited to the third party’s privacy policies or practices. Company cannot be held responsible for those sites or external sources, or for any damage or losses deriving from the use of the content, or goods and services available on those sites or external sources. Company encourages you to read the privacy policies and terms of use linked or referenced in the websites you enter.
COMPLAINT PROCEDURES
If you believe that any content or postings on this Site violates your intellectual property or other rights, please notify Company through the Contact Us form with a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your email address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: "The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message."
DISPUTE RESOLUTION
If we are unable to resolve a dispute through an informal dispute resolution process, you unconditionally agree that all claims, controversies, or disputes between you and the Company will be resolved entirely through binding individual arbitration, rather than in court, including, without limitation, such claims, controversies, or disputes arising out of or relating to any aspect of the relationship between you and the Company, your access or use of the Site or any products or services offered by or purchased from the Company through the Site, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory.
TERMINATION
These Terms of Use constitute an agreement that is effective unless and until terminated by the Company. The Company may, at its sole discretion, terminate your account on the Site, or suspend or terminate your access to the Site, at any time for any reason or no reason, with or without notice. You may terminate your account at any time by contacting the Company. If in the Company’s sole discretion you fail to comply with any term or provision of these Terms of Use, the Company may terminate your account and deny you access to the Site. In the event of denial of access by the Company, you are no longer authorized to access the Site. Upon termination of these Terms of Use: (a) you must immediately cease use of the Site; (b) you will no longer be authorized to access your account or the Site; and (c) all provisions of these Terms of Use which are by their nature intended to survive termination will do so.
COMPLETE TERMS
These Terms of Use, including the Terms of Sale and Privacy Policy, constitute the whole legal agreement between you and Company and govern your use of the Site, Services and any transactions you may have with Ten Townsend through the Site and completely replaces and supersedes any prior agreements or understanding, arrangements, undertaking or proposal, written or oral, between you and Ten Townsend in relation to such matters. Company will be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. In the event any other rules, code of conduct, or other matter posted on the Site conflicts with the terms of these Terms of Use, these Terms of Use shall govern. No oral explanation or oral information given by any party shall alter the interpretation of these Terms of Sale.
Notwithstanding the foregoing, you understand that Company may make changes to the Terms of Use from time to time. Your continued use of this Site following the posting of changes to these Terms of Use will be considered your consent to those changes. When these changes are made, Company will make a new copy of the Terms of Use available at http://www.tentownsend.com. You agree that Company is under no obligation to provide you with notices regarding changes to the Terms of Use. You understand that it is your responsibility to check the Terms of Use regularly for changes.
RIGHTS NOT WAIVED
You agree that if Company does not exercise or enforce any legal right or remedy which is contained in these Terms of Use (or which Company has the benefit of under any applicable law), this will not be taken to be a formal waiver of Company's rights and that those rights or remedies will still be available to Company.
SEVERABILITY
If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms of Use (including the Terms of Sale or Privacy Policy) is invalid, then that provision will be removed from the Terms of Use without affecting the rest of the Terms of Use. The remaining provisions of the Terms of Use will continue to be valid and enforceable.
JURISDICTION AND GOVERNING LAW
The Site is controlled and operated from within the United States. Without limiting anything else, Company makes no representation that the Site, Site Content, Comments, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from other locations do so on their own volition and are responsible for compliance with applicable laws.
These Terms of Use, and your relationship with Company under the Terms of Use (including the Terms of Sale and Privacy Policy), shall be governed by the laws of the State of Washington, without reference to conflict of laws provisions. You and Company agree to submit to the exclusive jurisdiction of the State and Federal courts in Seattle, Washington, and waive any claim or defense of inconvenient forum or lack of personal jurisdiction in such forum under any applicable law or decision or otherwise, as well as any right to a trial by jury.
Last Updated: January 1, 2022
TERMS AND CONDITIONS OF SALE
GENERAL
The following terms and conditions and any other related rules made available in writing by Ten Townsend (collectively the “Terms of Sale”) are applicable to all products that you (the “Customer”) may order from Ten Townsend on the Site.
PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PURCHASING PRODUCTS ON THE SITE. THE PURCHASE OF ANY PRODUCTS OFFERED ON THE SITE IS SUBJECT TO THESE TERMS OF SALE. IF YOU DO NOT AGREE TO THESE TERMS OF SALE, PLEASE DO NOT PURCHASE PRODUCTS ON THE SITE.
REGISTRATION
In order to place an order through the Site, you will have the option to register and create an online account. During this process, you will be required to provide valid and up-to-date personal information, such as your legal name, date of birth, phone number and e-mail address.
Upon completion of your registration on the Site, you will receive by email a confirmation that your online registration was successful and summary of your personal information. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Ten Townsend will not be held responsible or liable for any misuse of your account in the event that a third party has access to and uses your password and account login in any way.
We may change the information required to place an order or the registration requirements from time to time. Please refer to our Privacy Policy for more details.
When placing an order through the Site, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Ten Townsend or its third party providers at this time for security and anti-fraud purposes. You represent and warrant that the personal information you provide to via the Site is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.
Should any of the information you provide on the Site change, please login to your account and update such information directly on the Site.
PURCHASING
Customer Requirements
To register or place an order through the Site, you must have reached the age of majority (which in most states is 18 years old and have the legal capacity to enter into a contract. If you are under the age of majority or cannot lawfully enter into a contract, you must have your parent or guardian review these Terms of Sale, the Terms of Use and the Privacy Policy and register or place an order on your behalf. Any orders placed in contravention to this provision shall be null and void.
THE RESALE OR DISTRIBUTION OF ANY PRODUCTS PURCHASED ON THE SITE IS STRICTLY PROHIBITED.
ORDER PLACEMENT
Orders will be processed as follows: Once you have chosen a product, click on the “ADD TO BAG” button to place this product in your shopping bag. You may review your selections at any time by clicking BAG in the top right-hand corner of the Site. To proceed to checkout, click on the “VIEW BAG” button. The contents of your shopping bag will be displayed and you will have an opportunity to review your selections and remove items by clicking on “Remove” next to the chosen product in the shopping bag. When you are ready to place the order, select the “CHECKOUT” button. You will again have an opportunity to review your order and to remove any items by clicking the “Remove” button.
During checkout, you will be prompted to select your Checkout Method. You may checkout as a Guest or Register with the Site. (See above for additional information regarding registration.) If you have previously registered, you will have the opportunity to log in to your account. You will then be required to provide your billing and shipping information, select a shipping method, and supply your payment information. After you have provided your payment information, you will have a final opportunity to review your order. Once you are satisfied with your selections and the information provided, click the “PAY NOW” button to submit your order. On placing an order through the Site, you are making an offer to Ten Townsend to purchase the products, in accordance with these Terms of Sale.
All orders are subject to availability, address verification and credit approval. Once your entire order is submitted, you will receive an order acknowledgement by email. If you do not receive this acknowledgement, your order may not be processed.
Notwithstanding anything to the contrary provided for herein, Ten Townsend reserves the right to refuse, cancel and terminate any order placed by a Customer at any moment in time. For example, Ten Townsend may refuse your order if there is an ongoing dispute concerning payment of a prior order or if Ten Townsend reasonably suspects that you have violated these Terms of Sale or the Terms of Use or that you have engaged in fraudulent or grey market activities.
AVAILABILITY AND COLORS
All orders placed through the Site are subject to availability and acceptance by Ten Townsend.
Ten Townsend reserves the right to change the assortment of items offered and to limit the quantity of items that may be purchased from time to time and at any time, without prior notice. We also reserve the right to alter the terms or duration of any special offers or sale promotion. Ten Townsend is not liable in case of stock outage or unavailability of products.
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.
PRICES AND TAXES
All prices shown on the product pages of the Site are in U.S. Dollars. While we use reasonable efforts to provide accurate prices on our website, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we reserve the right to cancel the order.
Actual shipping costs and applicable taxes will be reflected in the Confirmation of Order. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price after you have chosen your delivery options. The actual sales tax will be calculated when we dispatch the order. Please note that, in exceptional cases, the actual sales tax charged to your order may vary depending on changes in applicable law between the date you placed your order and the date we send you the Confirmation of Order.
PAYMENT
Ten Townsend currently accepts the following forms of payment for online purchases:
VISA, MASTERCARD, AMERICAN EXPRESS AND DISCOVER
When ordering on the Site, you will need to enter your payment details on the appropriate form. You hereby represent and confirm that you are the legitimate holder of the credit card that you will use for payment and that your payment details are correct.
The transaction amount will be charged to your credit card only after we have verified your card details received credit authorization, confirmed merchandise availability, and the order is fully prepared for shipment. The transaction amount is deducted automatically from your account once the order is submitted, the card is approved, and the merchandise is ready to be shipped.
All credit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Ten Townsend, you will need to contact your card issuer directly to solve this problem, and Ten Townsend will not be liable for any delay or non-delivery.
By making an offer to purchase Ten Townsend products on the Site, you expressly authorize Ten Townsend to perform credit checks and, where Ten Townsend deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
ACKNOWLEDGEMENT OF ORDER AND CONFIRMATION OF ORDER
Once you have made your choice and your order has been placed through the Site, you will receive an email acknowledging the details of your order. This Acknowledgement of Order is not an acceptance of your order.
Upon dispatch of your order, Ten Townsend will send you by email with a Confirmation of Order, which serves as Ten Townsend’s acceptance of your order.
Please note that the Acknowledgement of Order and Confirmation of Order will be sent to you by email. It is your responsibility to ensure that you have provided a valid e-mail address.
SHIPPING POLICY
We take orders for delivery to addresses in the United States and Canada. Please note that Ten Townsend does not ship to PO boxes, APO/FPO addresses and hotels.
Delivery costs are charged to you by Ten Townsend, which are in addition to the price of the Ten Townsend products themselves.
When estimating package delivery time, please allow time for credit approval, address verification and order processing. We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order:
Orders placed Monday-Friday before 12pm PT will begin processing that day (excluding holidays)
Orders placed after 12pm PST will begin processing the next business day.
Orders placed after 12pm PST on Friday will begin processing the following Monday.
US DELIVERY
Standard Ground:
3 to 10 business days
Free
2nd Day:
2 business days
Pricing varies and is shown during checkout
Next Day:
1 business day
Pricing varies and is shown during checkout
RETURN POLICY
In order to ensure your total satisfaction, you may return Ten Townsend products in accordance with the return and exchange policy set forth below. Returns of Ten Townsend products which are not in compliance with the conditions and timeframes set forth below may be rejected by Ten Townsend at its sole and absolute discretion.
RETURN PROCESS
Ten Townsend accepts returns of products purchased on the Site within fourteen (14) days of delivery of the product. Products that have been purchased on the Site may be returned to the following address: Ten Townsend, Returns Department, 506 2nd Ave., 20th Floor, Seattle, WA 98104
In order to process the return, email clientservices@tentownsend.com with your detailed request and we will send you a return shipping label for print. Attach the label to the outside of your original delivery box and cover any existing labels. Deliver the package to the carrier listed on the label.
Customers returning products from outside the United States are responsible for any applicable costs incurred in the international shipment of the product back to Ten Townsend.
You must keep a proof of the return shipment. Ten Townsend accepts no liability in the event you are unable to produce such proof or if your package is lost during shipment. Only merchandise received by the Ten Townsend Returns Department will be eligible for a refund.
Upon receiving your return, Ten Townsend will verify that the returned product satisfies the conditions of the return policy.
CONDITIONS TO RETURN PRODUCT
We will only accept returns for items that are new and unused with the original tags and labels attached. Items that have been worn, altered or washed may not be returned.
Upon receipt of returned goods, Ten Townsend reserves the right to deny refund if the merchandise does not meet return policy requirements.
REFUNDS
All returns will be credited to the original form of payment. Except for delivery of a defective product, original shipping charges will not be refunded to the Customer.
EXCHANGES
Customers may exchange a product purchased on the Site if the returned product satisfies the conditions of the return policy as set forth above.
To exchange a product purchased on the Site, follow the returns procedure set forth above, making sure to place your items in a secure package. Any exchanged items(s) are subject to Ten Townsend having available merchandise on hand. Exchange item(s) will be sent to you within the United States using Standard Ground shipping, at no additional cost. Customers requesting that an exchanged items be shipped outside the United States will bear all responsibility for payment of any applicable customs duties or fees.
Exchanges may be made for items of equal or greater value only.
CUSTOMER SERVICE
If you have any questions or concerns regarding any orders placed through the site, please contact our customer care team at +1 877 836 8696, Monday – Friday, between 9:00 AM and 3:00 PM PT.